Call Center CRM Application

Meet your customers through their preferred channel of communication. Whether is the web, phone, chat, email, mobile apps or social media, we create solutions for different providers. We always love to work with innovative technology, delivering better customer engagements, faster response times and empowered agents. We have expertise in developing all your needs to run your own call center custom made solution, including sophisticated management, real time reporting, recording, workforce management, quality monitoring, out of the box and custom CRM integration, and much more.

We have developed comprehensive desktop and web based solutions for multiple customers around the globe. Our custom made products have been developed to perfectly address their needs and through the development process we covered inbound, outbound, blended, omni-channel and even social aspects of their business.

We've brought all channels together in one easy-to-use application that allows agents to quickly switch between channels. Our logical model adjusts to the needs of the interaction: phone, chat, email or social - feels familiar to the agent, making training even more fun.

Some key points we use in our software development:

• Unified multichannel history
• Progressive Calling
• Visual cues to guide agent actions
• Simple and User Friendly format
• Improved workflow and productivity

Technologies used :

Web app: Symfony, Angular.js, Node.js, Varnish, Bootstrap, CSS3.
Database: Derides, no-sql, Mongo, Elasticsearch.

Server : Amazon AWS / Cloud

Categories : Web Development, CRM solutions